City of Hope Supervisor, Financial Auth- FN in Monrovia, California

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Requisition ID: 12481

Job Title: Supervisor, Financial Authorization

Location: Irwindale, CA

Position Summary:

Ensures optimum customer services within all areas for Financial Authorizations. Directs the implementation and interpretation of the institutions polices related to financial authorizations and pre-certifications. Identify, implement, and maintain technology and acts as a medium for change to meet new trends, current and future business. Coordinate with all departments within the institution including physicians, office staff, financial counselors, managed cared department, and billing department in order to facilitate, resolutions of operational, general authorizations and billing issues in a timely manner. Responsible for organization of staff functions in order to obtain optimal performance and fulfillment of the departmental goals, and objectives in order to meet the overall success of City Of Hope. Establish and maintain high quality standards and performance expectations of all staff.

Essential Functions:

Responsible for managing day to day operations for Financial Authorizations within the Medical Foundation with an emphasis on customer service, managed care authorizations, pre-determination, and insurance verification.

Key Responsibilities include:

35% Revenue Cycle Management

Securing financial assessments, authorizations, insurance coverage and communicate to physicians and related departments, with various responses and outcomes. Responsible for monitoring both productivity and revenue cycle metrics (i.e. denials).

15% Technology Systems Management

Develop integrated technologies to support operational and financial needs for Revenue Cycle and Patient Access departments. Participate in evaluation and planning for future system needs. Utilize analytical skills to create and manage reports that drive efficiency within the department.

45% Personnel Management

Must have excellent communication and problem solving skills. Hires, mentors, trains, and builds a cohesive working environment among the staff, and delegates work as appropriate.

5% Compliance/ Monitoring

Routine, operational process of verifying that policies and procedures are being followed and control are working as intended. Monitoring ensures that business risks are being identified and addressed. Routinely monitors. Findings are analyzed and action is taken accordingly.

Minimum Education: High School diploma.

Minimum Experience:

  • 3+ years of experience working with revenue cycle and/or patient access departments.
  • 3-5 years of experience managing teams of preferable 10 or more people.

Preferred Education: Some college education preferred.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.