City of Hope Senior Director of Development, Campaign Operations in Irwindale, California

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary

City of Hope’s mission is to “turn hope into reality.� Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments and education.

The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs. Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

The Senior Director, Campaign Operations will contribute to this vision by supporting and role modeling a commitment to adhering to disciplined, key processes and programs that sustain an office-wide focus on collaboration, efficiencies and metrics-based outcomes. By providing strong individual contribution and high-level strategic partnership, the Senior Director will be a part of creating our evolution into a perpetually campaign-ready, donor-centered, leading industry program to support City of Hope’s mission. In pursuit of this outcome, we are committed to growing careers within the Office of Philanthropy to attract and retain the most talented professionals in the country, and excel as a highly collaborative, efficient and creative team. To this end, we invest in our staff through the Team Activation Program (TAP) initiative. This initiative increases the effectiveness of our team through focused transparency & accountability, building trust within teams; training & development; celebrating innovation & risk taking; enhancing team communications and removing roadblocks to maximize activation. The TAP initiative ensures that the Office of Philanthropy is poised to move quickly, effectively and efficiently to maximize opportunities on behalf of City of Hope.

Reporting to the Acting Senior Vice President/Campaign Architect, this position works collaboratively with the senior leadership of the Office of Philanthropy to accomplish campaign objectives. In this role, the Senior Director will work with the CPO’s leadership team, as well as mid-level/manager leaders within the Office of Philanthropy, as well as interface with key stakeholders throughout the City of Hope enterprise.

The Senior Director will also will play a key role in developing and implementing a new transformative gifts program, in collaboration with the Chief Philanthropy Officer, Senior Vice President, Vice President for Philanthropy and National Volunteer Leadership, and Vice President for Philanthropy and Campaign Strategies, as well as the strategic planning and implementation of the campaign rollout in local and in key regional markets in the US and abroad. The Senior Director works closely with the Prospect Development team to build and track nuanced campaign strategies as well as robust analytical reporting.

Essential Functions

  • Direct oversight of the Campaign Office. Provide excellent project management, including setting project objectives, identifying and addressing issues, and securing required resources. Identify process steps and milestones, and adjust action plans to achieve desired outcomes. Ensure project execution and outcome achievement.
  • Establishes the strategy and direction of the campaign operations as well as develop project planning and tracking tools, functions and reports for key departmental strategic initiatives that support OoP’s long term campaign.
  • Provide long-range planning and analysis, ensuring that appropriate systems, methodologies, and processes are chosen and implemented to provide accurate, timely information to COH leadership and fundraising staff. Manage update and maintain data to compile relevant reports, summaries, and briefing materials and make recommendations to DD and Office of Philanthropy leadership.
  • Consult and lead with campaign leadership to assess each employee’s need for training and skills development to support the optimal performance and professional development of each employee as it relates to the operations of the Campaign. Make recommendations to leadership, board and Office of Philanthropy colleagues to develop and disseminate reports necessary for campaign communication, education and direction of strategy.
  • Strong “influenceâ€? skills to align with table SSLT member(s) to align to practices, strategies (metrics, goals, outcomes, strategic priorities) utilizing tactics (negotiation skills, triple constraint, business relationship mgmt. principles). Drive the identification of “peopleâ€?, “processâ€? and “systemâ€? capabilities required to move initiatives forward.
  • Develop sufficient level of understanding of all initiatives within the campaign and develop a strong broad/horizontal communication pattern across Oop, Board, Donors, Volunteers and high level clients to tie in dependencies and synergies among initiatives and projects.
  • Develop analytics, documents, briefings, reports, training materials and presentations for internal and external audiences. Responsible for concise, well-organized reports, summaries, briefing materials and correspondence.
  • Interface with institutional-wide stakeholders to ensure cross-collaboration and resource integration. Additionally engage in relationship building with corporate donors, high level donors and Board members to continue getting buy in and commitment to support the campaign.
  • Convene, coordinate, and attend campaign planning meetings, retreats, and training sessions. Facilitate presentations and large scale educational sessions and meetings.
  • Responsibilities for campaign operations include but are not limited to program and volunteer management, the development of analytics and progress reports, and the implementation of internal and external communications efforts.
  • Facilitate long term campaign planning and implementation, with particular focus on campaign management, transformative gifts, constituent and volunteer engagement, and the campaign rollout in local and regional markets.

Position Qualifications

  • Bachelor’s Degree. Experience may substitute for subject area requirements. Masters in similar field (preferably healthcare administration, business or public health) preferred.
  • 5+ years of managerial/leadership experience in campaign management or philanthropic consulting.
  • Excellent computer skills. This position may require travel, irregular hours and communication with volunteers outside regular business hours
  • Strong organizational skills to effectively manage multiple projects from inception to completion, adhering to deadlines, within budget, quality and desired outcomes/metrics.
  • Proven experience creating and delivering clear/concise communications, and an ability to speak and document in a summarized fashion.
  • Past consulting background is recommended and viewed as an important success criteria
  • Demonstrated skill in establishing and maintaining effective working relationships with executives, and other key stakeholders.
  • Superior project management, interpersonal, communication and presentation skills.
  • Employs tact and discretion and is motivated, self-directed, confident and a self-starter.
  • Extensive project management experience.
  • Excellent written and verbal skills.
  • Ability to multi-task effectively.
  • Excellent organizational skills.
  • Sound judgment and decision making.
  • A cooperative and team oriented attitude.
  • Diplomacy; ability to cultivate and maintain relationships.
  • Effective facilitator in various settings.
  • Analyze data.
  • Compose correspondence and proposals.
  • Conduct presentations.
  • Document activities.
  • Instruct/train others.
  • Research information and prepare reports.
  • PowerPoint, MS Project, PPM System usage, MS Office expert usage, Reporting/dash boarding skills to mine and summarize project data for executives.

Physical Demands

  • Occasional lifting of up to 25 lbs.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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