City of Hope Clinical Research Nurse Manager - Hematology in Duarte, California

Job Title: Clinical Research Nurse Manager

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

This is a key leadership position in the Clinical Trials Unit. The person in this position will be the primary point of contact with City of Hope community practices which are projected to grow substantially in the next five years.

Provides leadership to faculty (medical, surgical and basic science) and is responsible for the development, implementation, and coordination of the disease teams and their interventional clinical trials. Clearly delineates roles, responsibilities and accountabilities for protocol initiation. Responsible for creating and implementing decision trees. Will determine which investigator initiated protocols move forward. Responsible for initiating training programs as needed.

Will present to internal and external groups on study activations, protocols, SROS and other topics as needed.

The Clinical Research Nurse Manager supports high quality research, customer service excellence and fiscal responsibility while serving as a direct link between the clinical research staff and the Clinical Trials Unit (CTU) administration.

The Clinical Research Nurse Manager will provide consistent leadership and oversight of the daily operations of the various disease teams within the Clinical Trials Office (CTO), ensure competent and standardized staff practices, and coordinate strategies to enhance interdepartmental communication and collaboration.

Essential Functions:

Planning and Goal Setting

  • Work in conjunction with the disease program lead physicians, Principal Investigators and CTU Leadership to accomplish goals, projects and research initiatives for assigned disease teams.
  • Build and sustain relationships with internal and external stakeholders.
  • Manage and implement departmental programs and goals that support the strategic plan for the organization and for clinical research.
  • Support departmental implementation of new technology and services.
  • Prepare reports, presentations, action plans, and other deliverables.
  • Review reports submitted by staff members to recommend approval or suggest changes.
  • Effectively communicate (written & oral) across the organization.

Patient Care and Quality Research

  • The person in this position will be the primary point of contact with City of Hope community practices which are projected to grow substantially in the next five years. Must be able to develop and sustain positive and effective working relationships with community practices. Establish standards for clinical research activities to assure patient safety, protocol compliance and timely and accurate data collection.
  • Provides leadership to faculty (medical, surgical and basic science) on developing, composing and implementing protocols for clinical trials. Clearly delineates roles, responsibilities and accountabilities for protocol initiation. Responsible for creating and implementing decision trees. Will determine which investigator initiated protocols move forward. Responsible for initiating training programs as needed.
  • Identify and develop processes and standard operating procedures to support quality research.
  • Ensure that CTO processes and procedures for identifying potential non-compliance or unanticipated problems are consistent with IRB policies and procedures.
  • Escalate any concerns regarding compliance to appropriate authorities and conduct investigations as required.
  • Assure satisfaction of research subjects, investigators, physicians, disease program lead physicians, external sponsors and other customers with the conduct of clinical research.
  • Develop and foster collaborative relationships with other departments to support safe and high quality patient care and services.
  • Assure regulatory standards are met.
  • Initiate and support quality improvement processes within the department.
  • Measure performance of staff to meet research protocol, regulatory and patient care standards.
  • Monitor and report results of ongoing quality metrics as appropriate.
  • Support & facilitate critical thinking of staff.
  • Participates in or leads committees and working groups within the institution as required or applicable.

Personnel Management

  • Recruit and maintain an adequate number of competent staff to conduct clinical research in compliance with all regulatory, institutional and departmental requirements.
  • Assign or delegate responsibilities to direct reports.
  • Develop, maintain and monitor staffing plan for assigned disease programs.
  • Direct or coordinate efforts to increase efficiency.
  • Responsible for the orientation and ongoing training and development of staff.
  • Develop and implement ongoing training programs for staff.
  • Responsible for the performance management of CTO staff including, but not limited to, Clinical Research Nurses, Clinical Trials Administrators, Clinical Research Coordinators and Biospecimen Coordinators.
  • Monitor time and effort tracking reports on a periodic basis.
  • Collaborates with human resources to provide counseling or performance improvement of staff as needed.
  • Responsible for tracking the current status of all required licenses, certifications and any required competencies.
  • Manage and lead staff to develop collaborative working relationships within the department and with other departments as applicable.

Fiscal and Budget

  • Develop annual budget for assigned department.
  • Monitor financial reports and variances from budget on a periodic basis.
  • Collaborates with other Clinical Research Nurse Managers and the CTU Senior Director to identify capital equipment and projects needs on an annual basis.
  • Develops annual staffing plan and submits for approval.
  • Identifies need for modifications to annual staffing plan and submits justification for new positions or changes to staffing plan.
  • Identifies and communicates opportunities for improved efficiency and/or cost saving within the department.
  • Submits required documents for purchasing equipment, supplies and/or for department repairs.
  • Monitors expenses and supports cost saving programs.
  • Collaborates with the Senior Director or Senior Vice President in the development of new programs or services.
  • Participates in operational and feasibility assessments performed within the disease programs.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplaceCode of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Reporting Relationships

The position directly supervises: Clinical Research Nurses, Clinical Trials Administrators

The position indirectly supervises: Clinical Research Coordinators, Biospecimen Coordinators

Position Qualifications:

Minimum Education:

  • Bachelor of Science in Nursing

Minimum Experience:

  • Five years of related experience

Req. Certification/Licensure:

  • Current California RN license
  • If out of state, must obtain CA RN license within 90 days of start date

Preferred Education:

  • Master of Science in Nursing

Pref. Certification/Licensure:

  • Oncology Nurse Certification (OCN, AOCN, AOCNS, or AOCNP) and certification by the Association of Clinical Research Professionals (ACRP) or the Society of Clinical Research Associates (SoCRA).

Preferred Experience:

  • Five to ten years clinical research and supervisory experience, oncology preferred.


  • Strong verbal and written communication skills.
  • Thorough knowledge of Good Clinical Practice, Human Subject Protection, clinical trial design, regulatory processes, and clinical development process.
  • Ability to collaborate with internal and external stakeholders across functions to optimize performance and drive projects to completion.
  • Complex problem solving.
  • Considers the relative costs and benefits of potential actions to choose the most appropriate one.
  • Excellent interpersonal, leadership, decision-making and issue resolution skills.


  • Microsoft applications including word, excel and PowerPoint
  • Other institutional software to be determined


  • Computer, Telephone, Pager, Fax, Copier, Scanner

Working / Environmental Conditions:

  • May have limited exposure to biological waste and pharmaceutical agents

Physical Demands:

  • Works in an office environment.
  • Able to walk, stand, sit, type and operate a computer with moderate keyboard activity
  • Minimal lifting. Moderate walking.
  • Occasional prolonged standing/walking
  • Occasional reaching, stooping, bending, kneeling, crouching

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.