City of Hope Clinic Nurse,Telephone Triage- RN BSN in Duarte, California


About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

The telephone triage RN is a registered professional integrating and practicing in accordance with to the City of Hope professional practice model to deliver care service excellence. In alignment with City of Hope mission and values, and with continuous focus on the patient, family and community, carries out the nursing processes, documents according to standards, including validation of the patient and caregiver’s understanding of the plan of care and expected outcomes. The triage nurse is a change agent, committed to lifelong learning, professional development and embodiment of City of Hope organizational mission and values, and the values and ethos of the profession of nursing.

The telephone triage nurse is a member of the multidisciplinary health care team and is responsible for the conducting an accurate/reliable nursing assessment, disposition and documentation of health related issues, collaborating with providers of hematology, medical oncology, surgical oncology, and other specialties and not team specific, to ensure patient’s safety and achieve the most optimal health care possible that is uniquely tailored for each patient.

Minimum Education and Skills Required for Consideration

  • BSN and current California RN License.
  • Current BLS.
  • 5 year’s nursing experience in a call center, acute care, or ambulatory care setting.
  • Experience in oncology/hematology preferred.
  • Telephone Triage experience preferred.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.